FAQs
Find answers to some of the most common questions about giftnshop, our products, orders, shipping, returns and more.
About Our Products
1. What kind of products does giftnshop offer?
giftnshop offers a thoughtfully curated range of premium gifts, home decor, dining & cutlery, kitchen & serving essentials and lifestyle products. Our collection is selected to add elegance and thoughtfulness to everyday moments and special occasions.
2. Are the products suitable for gifting?
Yes. Many of our products are selected specifically with gifting in mind and are suitable for occasions such as weddings, anniversaries, housewarmings, festivals, birthdays and other celebrations.
3. Are the products exactly as shown in the pictures?
We make every effort to display products as accurately as possible. However, minor variations in colour, finish, texture or appearance may occur due to photography, lighting and screen settings.
4. What materials are your products made from?
The material varies from product to product. The material and product specifications are mentioned on the respective product page wherever the information is available.
Orders & Payments
5. How can I place an order?
Simply browse our collection, select the product you want, add it to your cart and proceed to checkout. Enter your delivery details and complete the payment to place your order.
6. What payment methods do you accept?
Available payment methods are displayed during checkout. Payment options may vary depending on your location and the payment methods supported by our payment partners.
7. Can I modify or cancel my order after placing it?
If you need to modify or cancel an order, please contact us as soon as possible at info@giftnshop.in. Requests can only be accommodated if the order has not already been processed or shipped.
8. How will I know if my order has been confirmed?
Once your order is successfully placed, you will receive an order confirmation with your order details. Please keep your order number for future communication regarding your purchase.
Shipping & Delivery
9. Do you offer free shipping?
Yes. We offer free shipping on orders of ₹999 or above within the applicable delivery areas in India.
Orders below ₹999 are subject to the applicable shipping charge shown at checkout.
10. How long does delivery take?
Standard delivery generally takes 3–5 business days after the order has been processed, depending on the delivery location and courier service.
11. Do you ship internationally?
Yes, giftnshop may offer international shipping to selected locations. Availability, shipping charges and delivery timelines are calculated based on the destination and are displayed where applicable during checkout.
12. How can I track my order?
Once your order is shipped, tracking information will be shared with you where available. You can use the provided tracking details to check your shipment status.
13. What if my order is delayed?
Delivery timelines can occasionally be affected by courier delays, weather, public holidays or other circumstances beyond our control. If your order appears significantly delayed, please contact us with your order number and we will assist you.
Returns & Refunds
14. What is your return policy?
Eligible products can generally be requested for return within 7 days of delivery, subject to our Return & Refund Policy.
Products must meet the applicable return conditions, including being unused and returned with their original packaging and accessories.
15. What should I do if I receive a damaged or incorrect product?
Please contact us as soon as possible, preferably within 48 hours of delivery, with your order number and clear photographs/videos showing the issue and packaging.
We will review the request and guide you through the next steps.
16. Are all products eligible for return?
Not necessarily. Return eligibility may vary depending on the product and its condition. Please review our Return & Refund Policy before requesting a return.
17. When will I receive my refund?
Once an approved return has been received and inspected, the refund will be processed according to our Return & Refund Policy. The time taken for the amount to reflect in your account may depend on your payment provider or bank.
International Orders
18. Are customs duties and import taxes included in the product price?
For international orders, customs duties, import taxes or other destination-country charges may apply depending on the country of delivery. Unless specifically stated otherwise, such charges are generally the customer's responsibility.
19. Will international delivery times vary?
Yes. International delivery timelines can vary depending on the destination, customs clearance, courier service and other factors outside our control.
Product Care
20. How should I care for my products?
Care instructions can vary depending on the material and product. Please follow any care instructions provided on the individual product page or with the product.
Where specific care information is not provided, avoid harsh chemicals and abrasive cleaning materials unless the product instructions specifically recommend them.
Still Have Questions?
We're here to help.
If you couldn't find the answer you're looking for, feel free to contact our support team. We'll be happy to assist you with your product or order-related questions.
Email: info@giftnshop.in
Phone: +91 80775 89165