Privacy policy

At giftnshop, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect information when you visit giftnshop.in, place an order or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

When you visit our website, create an account, place an order or contact us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • City, state, country and postal code
  • Order and purchase details
  • Payment and transaction information
  • Information provided during customer support

We may also automatically collect certain technical information, such as IP address, browser type, device information, pages visited and website interaction data.

2. HOW WE USE YOUR INFORMATION

We may use your information to:

  • Process and fulfil your orders
  • Process payments
  • Arrange shipping and delivery
  • Send order and delivery updates
  • Handle returns, refunds and cancellations
  • Provide customer support
  • Improve our website and products
  • Prevent fraud and maintain website security
  • Analyse website traffic and customer behaviour

3. PAYMENT INFORMATION

Payments made through our website may be processed by third-party payment providers.

Payment providers may collect information required to process your transaction, such as payment details, billing information and transaction information.

We generally do not store complete debit or credit card details on our own systems.

4. COOKIES & TRACKING TECHNOLOGIES

giftnshop may use cookies, pixels and similar technologies to:

  • Keep the website functioning properly
  • Remember shopping-cart or account information
  • Understand website usage
  • Improve website performance
  • Measure marketing and advertising performance
  • Provide relevant advertising where applicable

You may have options to manage or control non-essential cookies depending on your location and applicable privacy requirements. Shopify provides tools for cookie banners and customer privacy controls.

5. THIRD-PARTY SERVICES

We may use trusted third-party service providers to operate our business, including:

  • Shopify
  • Payment gateways
  • Banks and payment processors
  • Courier and logistics companies
  • Analytics services
  • Advertising and marketing platforms
  • Customer communication and support services
  • Fraud prevention and security services

These providers may process information as necessary to provide their services.

6. SHIPPING & INTERNATIONAL ORDERS

To fulfil your order, we may share necessary information such as your name, phone number, shipping address and order details with courier and logistics providers.

For international orders, information may also be shared with customs authorities, shipping companies and other relevant service providers where necessary for delivery and customs clearance.

Your information may be processed or stored in countries other than India where our service providers operate.

7. DATA SECURITY

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, loss or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. DATA RETENTION

We retain personal information for as long as reasonably necessary to:

  • Process orders
  • Provide customer support
  • Handle returns and refunds
  • Maintain business and transaction records
  • Comply with legal and tax requirements
  • Prevent fraud and resolve disputes

When information is no longer required, it may be deleted or anonymised where appropriate and permitted by law.

9. YOUR PRIVACY RIGHTS

Depending on applicable law and your location, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion where legally permitted
  • Withdraw consent where applicable
  • Opt out of marketing communications
  • Raise a privacy-related concern or complaint

To make a privacy request, please contact us using the details below.

10. MARKETING COMMUNICATIONS

If you subscribe to our marketing communications, we may send you information about:

  • New arrivals
  • Special offers
  • Discounts
  • Festive collections
  • Gift ideas
  • New products

You can unsubscribe from promotional emails at any time using the unsubscribe link included in the communication.

Transactional messages such as order confirmations, payment updates and shipping notifications may still be sent when necessary.

11. CHILDREN'S PRIVACY

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

12. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

These websites have their own privacy policies, and giftnshop is not responsible for the privacy practices of third-party websites.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, website, services or applicable laws.

Any updates will be published on this page with a revised Last Updated date.

14. CONTACT US

For any questions, requests or concerns regarding this Privacy Policy, please contact us:

Business: giftnshop
Website: giftnshop.in
Email: info@giftnshop.in
Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
Sunday: Closed